Refund policy
Customer service is a top priority for us! Please don’t hesitate to reach out to **waverosebeauty@gmail.com** if you are dissatisfied with your purchase. We will do our best to make things right for you regardless of the issue.
RETURN POLICY:
ATTN refund policy changing from 20 days to 14 days due to warehouse return policy changes.
All orders placed prior to 6/09/2026 the 20 day window still applies! Thank you!
If you are not satisfied with your purchase due to a defect or damage, we offer a 14 day return policy from the date of delivery.
Please note that we do not take returns on beauty products such as make-up or skincare. We will only take returns for things damaged upon arrival or non skin related items such as mirrors, make up bags, etc.
1. Return Policy
1.1. Return Eligibility
To be eligible for a return, the item must meet one or more of the following conditions:
The item must be damaged or defective upon arrival.
It must be unworn, unused, and in its original condition.
All original tags must be attached.
The item must be returned in its original packaging.
A receipt or proof of purchase is required.
1.2. How to Request a Return
To initiate a return, please contact us at **waverosebeauty@gmail.com** with the following details:
Order number
Clear photos of the item
Brief description of the issue
If your return request is approved, you will receive:
✔ A return shipping label (for eligible returns)
✔ Instructions on how and where to send the item
Items returned without prior approval will not be accepted.
Please note that if you request a return it will need to be shipped within 4 days of receiving the return approval and label or your return will be void and will no longer be accepted.
2. Damages and Order Issues
Customers are advised to inspect their order immediately upon delivery. If you receive a product that is:
Defective
Damaged
Incorrect (wrong item received)
Please contact **waverosebeauty@gmail.com** within 72 hours of delivery. We will assess the issue and arrange for a replacement or refund as necessary.
3. Non-Returnable Items
For hygiene and policy reasons, certain items cannot be returned, including:
skincare items
sale items & gift cards
makeup in any form powder or liquid or hair care liquids
If an item is marked Sale, it is not eligible for return or exchange.
4. Exchange Policy
If you require a different size, color, or style, we recommend:
Requesting a return for the original item.
Once the return is approved, placing a new order for the desired item.
This ensures that the new item is shipped promptly.
5. Refund Policy
5.1. Refund Processing
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within 7–10 business days.
If denied, a detailed explanation will be provided.
5.2. Processing Times
Refund times may vary depending on your bank or payment provider. If your refund does not appear after 10 business days, please:
Check your bank account or credit card statement.
Contact your bank or payment provider for processing details.
If further assistance is needed, contact **waverosebeauty@gmail.com**
6. Return Shipping
If the return is approved due to a damaged or defective item, **Wave Rose Beauty** will cover the return shipping costs and provide a prepaid shipping label.
If the return is for any other reason, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery of your return.
7. Order Cancellations & Modifications
Cancellations: Orders are processed immediately upon placement. If you need to cancel, please contact us at **waverosebeauty@gmail.com** within 12 hours of purchase. After this period, cancellations may not be possible.
a 10% restocking fee applies to all cancellations made after 2 hours of purchase.
Address Changes: If a shipping address modification is required, customers must contact us within 12 hours of placing the order.
8. Contact Information
For any return, refund, or order-related inquiries, please contact us through one of the following channels:
**waverosebeauty@gmail.com**
please note that if you request a return it will need to be shipped within 4 days of receiving the return approval and label or your return will be void and will no longer be accepted.
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PRODUCT LIABILITY DISCLAIMER
Retailer Status & Product Sourcing
**Wave Rose Beauty** operates as an online retailer and reseller of beauty and cosmetic products. We are not the manufacturer, creator, or producer of the products sold on our website. All products are sourced from third-party suppliers and manufacturers.
Limited Liability for Product Defects
As a retailer, **Wave Rose Beauty** is not responsible for:
- Manufacturing defects or product malfunctions
- Adverse reactions due to product formulation
- Quality control issues originating from the manufacturer
- Product performance claims made by original manufacturers
Customer Responsibility
Customers are responsible for:
- Reading all product labels and manufacturer instructions
- Conducting patch tests before use, especially for sensitive skin
- Following age recommendations and usage guidelines
- Discontinuing use if adverse reactions occur
Allergy & Sensitivity Warning
Beauty products may contain ingredients that could cause allergic reactions. **Wave Rose Beauty** strongly recommends patch testing all products before full application. We are not liable for allergic reactions or skin sensitivities.
Manufacturer Warranty & Claims
All product warranties, guarantees, and performance claims are provided by the original manufacturer. For product-related issues, customers should contact the manufacturer directly.
Limitation of Liability
**Wave Rose Beauty**'s liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages.